Desktop Engineering Expertise

We recognise the need for us to provide expertise and support in a number of areas:

Installation and Systems management support
The building and configuration of a sophisticated IT system is a complex task requiring considerable knowledge and expertise. Our installation and system management service provides this expertise.

New installations are usually built and configured prior to delivery, ensuring minimum disruption during installation, while the service ensures your systems become operational in the shortest possible time. Equally as changes to operating systems, applications, hardware or configurations arise we can be called upon to undertake these on your behalf.

Application support
Desktop Engineering offer an extensive set of contracts to cover:

• Telephone support for all the applications and operating systems we supply, problem reporting and solving.
• Automatic provision of new release and software updates.
• Our support contracts generally operate on an annual basis.
• Our Technology Transfer program provides on site consultancy on implementation and application use.

Hardware support
For many customers the systems we supply become a core part of their operation. It is therefore imperative that hardware failures are repaired quickly and effectively. Hardware support contracts provide you with the 'insurance policy' to quickly address system failures. The contracts available cover a range of response times, parts and labour as well as OS telephone support and upgrades.

Remote support
The use of ISDN lines and ISDN network routers and VPN is a standard method of networking systems at different sites and companies together. We actively encourage our customers to implement such technology as it enables us to undertake support work remotely and thereby provide an even more effective level of service and support.