Logging support calls via telephone

To obtain support call (44) 01993 883555 and ask to log a support call for the product in question (e.g. CATIA, IBM/SGI/Sun workstation, Cosmos, etc.) If an engineer is not immediately available, your call will be logged and responded to soon as possible. We would request you quote your contract number and where appropriate product serial numbers.

Logging support calls via email

You can log a support call via email by sending a message to support@dte.co.uk

Please supply as much information as possible - including your contact and company name, product, problem, etc. Our support team will be alerted to it, and your request will be logged on our call logging system.

For those wishing to send signed/encrypted emails to us, we accept PGP signed/encrypted messages & files. The PGP KeyID for our support@dte.co.uk email address is 0xF43A8EDA.

Support Desk hours

The Support Desk is open from Monday – Friday 9:00 am to 5:00 pm (excluding public UK holidays).

FTP Transfers

For support issues involving large files, we offer an FTP server facility, as an alternative to sending them by email. We have a general login to our FTP server, with restricted access:

Site: ftp.dte.co.uk
Username:  support
Password:  dte
Directory: support

You can upload files to this area, and download, providing you know the name of the files you require.

We also offer a free managed FTP mailbox service to our contract customers. If you wish to make use of this service, then get in touch with our service team.